Terms & Conditions
Terms of Service
Welcome to https://www.dasupply.ae/.
We strive to ensure our customers and users ("you") receive an
effortless shopping experience and we hope that you enjoy all our Website has
to offer.
https://www.dasupply.ae/ is
owned and operated by Dhabiyan Aviation Services L.L.C – S.P.C, trading as Dhabiyan
Aviation Services ("DAS"), for its own benefit and the benefit
of its affiliates and subsidiaries (together "we", "us"
or "our"). Dhabiyan Aviation Services L.L.C – S.P.C is a
limited liability company incorporated under the laws of the United Arab
Emirates, with commercial license number 5754325 and its registered office at
P.O. Box 7444, Abu Dhabi, United Arab Emirates.
Please read these terms of service (the "Terms of
Service"), and any other terms applicable to the use of the Website,
including the Website Terms of Use ("Website Terms"), the
privacy & cookie policy (the "Privacy Policy"), as
together they form the terms governing the relationship between us and you
(collectively, the "Terms"). We may need to change or update
our Terms from time to time as we strive to improve our services. We will
notify you of any changes to the Terms either via email, a notification you
will receive when accessing the Website, or other reasonable means, but it is
your responsibility to read the Terms prior to using the Website or our
services. If you do not consent to these Terms, you must cease access and use
of the Website. Your continued use of the Website constitutes your acceptance
of the Terms.
When you place an order for products or services through our
Website (an "Order"), you are deemed to have consented to the
latest version of the Terms then posted on our Website. If a change in law
takes effect which requires us to change our Terms after you have placed an
Order but before it has been accepted by us, you acknowledge that the change
will apply to your Order. In all other cases, the version of the Terms posted
on the Website at the time your Order was placed will apply.
ELIGIBILITY
We aim to make the Website and the services we offer
available to all our customers. However, to use the Website, you must be at
least 18 years of age, and able to lawfully: (i) make payment through one of
our accepted payment methods; (ii) agree to these Terms; and (iii) enter into
binding contracts with us.
PROHIBITION ON COMMERCIAL USE
The Website is for customers' personal use only. We do not
provide the Website, products or the services supplied by us through the
Website for commercial usage. We reserve the right to decline Orders of unusual
quantities and/or where we suspect commercial usage by the purchaser. We may
take any steps we deem necessary, including taking appropriate legal action
against violators.
PLACING ORDERS
When you place an Order with us, you commit to buy the items
described in that Order, at the price displayed for each product on the
Website, in addition to any service charges such as delivery fees, taxes and
duties where applicable, at the time of placing the Order. We will send you an
email acknowledging the receipt of your Order. However, Orders are subject to
our acceptance, which will be communicated to you when you receive a
notification from us confirming your Order has been processed by us and/or your
item(s) have been dispatched for delivery. No party other than us has the
authority to confirm acceptance of the Order. We may reject Orders at our sole
discretion including for reasons such as errors in prices of products, other
technical errors affecting the Website or the ordering process, ineligibility,
inability to process payment, suspected fraud, suspected violation of the
prohibition on commercial use of our Website, shipping restrictions or stock
unavailability.
STOCK AVAILABILITY
Items in your Website basket are not reserved until your
Order is paid for in full and accepted by us. The Website (or our Website Call
Centre) may contain or provide information regarding the availability of a
particular item. The information provided on the Website is only an estimate
and may not be up to date at the time of placing an Order due to the frequency
of the transactions that are carried out on our Website. Unfortunately, we
cannot always guarantee that an item which is displayed as in-stock on the
Website at the time you placed it in your basket will be available at the time
you place the Order. Should this happen, we will notify you and arrange for a
full refund to your original payment method.
PRE-ORDERED ITEMS
Some products can sell-out very quickly, so to give our
customers a chance to get their hands on the items they want, we sometimes
allow customers early access to coveted collections ahead of the official
launch. Once your Order is placed, we will acknowledge the Order via email and
work behind the scenes to secure the item for you. Once we receive the item, we
will notify you and confirm that your item is being dispatched for delivery to
you. If we are unable to secure stock of the item, we will notify you and
refund you the price of the item to your original payment method, subject to
our returns conditions, which you can find further down below in these Terms of
service.
Pre-Order items can only be paid for by debit card or credit
card. No other payment methods (including cash on delivery, PayPal or Delayed
Payment Providers) will be accepted for Pre-Ordered items. Pre-Order item can
be cancelled at any time prior to delivery. Where a returned Pre-Order item is
accepted by us it will be refunded as DASupply store credit only.
CANCELLATION AND CHANGES
You may, at any time prior to your Order being marked as
"Processed" on our online Order tracking system, contact us or use
the Website to cancel or change the Order. If you do so, we will at your
request either: (i) cancel the Order free of charge and issue you with a full
refund, or (ii) we may agree to make certain changes to the Order, subject to
stock availability and any applicable price adjustments. If the Order has
already been processed by us, you will be unable to cancel the Order or make
changes to the Order. You can return the items in accordance with our returns
process after you receive the Order for a refund, and alternatively place a new
Order with the items you wish to purchase.
PRICES
The prices of items displayed on the Website are provided in
United Arab Emirates Dirhams (AED). The prices of item displayed on the Website
do not include any fee chargeable for services you may select as checkout (such
as gift wrapping), delivery costs, or duties to which the Order may be subject
to. Any such additional costs will be calculated and added to the Order price
at checkout. The delivery address you provide, the items and services you
select with your Order, and the method of delivery you choose will dictate what
delivery charges and duties may apply (if any). Please refer to our Shipping
and Delivery section for further details on delivery options.
Although we make every effort to ensure the prices or
charges communicated to you in connection with your Order are accurate, errors
may occur and we reserve the right to correct such errors provided it does not
affect your rights as a customer. If we believe there was an error in the price
calculation of your Order, we will aim to remedy that error in the following
ways:
- If
your Order was inadvertently processes by us, we may at our discretion:
- cancel
the Order (or part thereof), arrange for the collection of the mis-priced
item(s) from your original Order delivery address, and issue you a full
refund including original Order delivery fees and duties (if applicable);
- where
the price you paid is lower than the actual price of the item, honour the
Order; or
- where
the price you paid in the Order for a particular item is higher than the
price of the item, we will refund you the difference in the price of the
item;
- If
your Order has not been processed, we will notify you as soon as possible
and only process the Order (or part thereof) once you have confirmed you
are happy to buy the item at the correct price or otherwise cancel the
Order (or part thereof) and receive a refund instead.
PROMOTIONAL CODES AND DISCOUNT SCHEMES
We may offer promotional codes to our customers which can be applied at checkout when placing an Order through our Website. Promotional codes are subject to the terms applicable to each promotional code, which will be communicated to you. the offers and discounts offered by each promotional code may vary, so please ensure you read all terms and conditions of use applicable to the promotional code. Promotional codes are valid for a limited period, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount or promotion (unless specifically stated). If the item is not eligible for the offer, the discount will not be reflected at checkout even if you insert the promotional code. Promotional codes are personal to you and should not be transferred to anyone else, unless you are authorised by us to do so.
PAYMENT
When you place an Order using a payment card that only
processes payments in a currency other than the currency that applies to your
Order at checkout, the payment will be subject to the currency exchange rate
applied by your card issuer at the time your payment is processed. You bank or
card issuer may also charge other fees for processing the payment.
We currently accept the following payment methods for Orders
placed on our Website: Visa cards and Mastercards. Store credit can also be
applied against purchases, if conditions are satisfied. All payments will be
processed at the time you place your Order, except for cash on delivery (where
available).
By entering your payment details onto our Website, you
warrant and represent that you are duly authorized to use that payment method
for the purchase of the Order. We reserve the right to decline Orders without
any liability to you where we reasonably believe the payment method used was
not authorized for such use, where we are unable to validate or verify the
payment method, or if we suspect some other illegal or irregular activity
associated with the payment.
